Privacy Policy
Effective Date: January 1, 2025
EldergroveRetreat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eldergroveretreat.com or use our services at our luxury casino hotel located in Italy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking
- Register for an account
- Subscribe to our newsletter
- Participate in casino gaming activities
- Contact us for customer service
- Fill out forms on our website
This information may include:
- Full name
- Email address
- Phone number
- Postal address
- Date of birth
- Government-issued identification (as required by gaming regulations)
- Payment information
- Preferences and interests
1.2 Automatically Collected Information
When you access our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages viewed and time spent on pages
- Device information
- Cookies and similar tracking technologies
1.3 Gaming Activity Information
In compliance with Italian gaming regulations, we collect information about your gaming activities, including:
- Gaming transactions and history
- Wagers and outcomes
- Account balances
- Responsible gaming indicators
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process reservations and provide hotel services
- To facilitate casino gaming activities
- To process payments and prevent fraud
- To communicate with you about your bookings and services
- To send promotional materials and special offers (with your consent)
- To improve our website and services
- To comply with legal and regulatory obligations
- To enforce our terms and conditions
- To protect the security and integrity of our services
- To implement responsible gaming measures
3. Legal Basis for Processing (GDPR)
For users in the European Union, we process your personal data based on:
- Contractual necessity: To fulfill our contractual obligations to you
- Consent: Where you have given explicit consent
- Legal obligation: To comply with gaming regulations and anti-money laundering laws
- Legitimate interests: To operate and improve our business while respecting your rights
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:
- Essential cookies: Necessary for website functionality
- Analytics cookies: To understand how visitors use our site (Google Analytics)
- Marketing cookies: To deliver relevant advertisements (Facebook Pixel)
- Preference cookies: To remember your settings and preferences
You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
5. How We Share Your Information
We may share your information with:
- Service providers: Third-party vendors who assist with operations (payment processors, IT services, marketing platforms)
- Regulatory authorities: Gaming regulators and law enforcement as required by law
- Business partners: With your consent, for joint marketing initiatives
- Legal obligations: When required to comply with legal processes or protect our rights
- Business transfers: In connection with mergers, acquisitions, or sale of assets
We do not sell your personal information to third parties.
6. International Data Transfers
Your information may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions
- Other legally approved transfer mechanisms
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers and firewalls
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations (gaming records are retained for a minimum of 5 years as required by Italian law)
- Resolve disputes and enforce agreements
- Meet legitimate business purposes
9. Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
- Right to access: Request copies of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data (subject to legal retention requirements)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured format
- Right to object: Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Where processing is based on consent
- Right to lodge a complaint: With your local data protection authority
10. Age Restrictions
Our services are intended for individuals aged 18 years or older (or the legal gambling age in your jurisdiction). We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Marketing Communications
With your consent, we may send you promotional emails about special offers, new services, and events. You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your account preferences
13. Responsible Gaming
We are committed to responsible gaming. We may use your gaming activity information to:
- Identify potential problematic gaming behavior
- Implement self-exclusion measures
- Provide resources for responsible gaming
- Comply with regulatory requirements
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on our website
- Updating the "Effective Date"
- Sending email notification for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
16. Data Protection Officer
For data protection inquiries, you may contact our Data Protection Officer at:
Email: eldergroveretreat@hotmail.com
17. Supervisory Authority
You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali):
Website: www.garanteprivacy.it
Last Updated: January 1, 2026